CoachLoop Support
Help for coaches and athletes using CoachLoop.
Contact us
Email afik@gaging.ai and we'll get back to you. Please include
whether you're a coach or an athlete, and which device you're using.
Common questions
- How does an athlete join my roster?
- Tap Invite on your Clients screen and share the link. When they open it and sign in,
they appear on your roster.
- Which devices does CoachLoop read from?
- WHOOP (via your WHOOP account) or Apple Watch (via Apple Health). If both are connected,
WHOOP is used as the primary source and Apple Health fills any days WHOOP is missing.
- Why does a client show "no fresh data"?
- Their wearable hasn't uploaded recently. WHOOP data reaches us only after their band syncs to
the WHOOP app, so check that first. CoachLoop also shows how old the latest day is, so a stale
reading is never presented as today's.
- Can an athlete stop sharing?
- Yes, at any time. Settings → Pause sharing stops new data being shared with their
coach immediately.
- How do I delete my account and data?
- In the app: athletes use Settings → Delete Account; coaches use the account menu on
the Clients screen. Deleting an athlete's account removes their history and our stored WHOOP
connection. Deleting a coach account does not delete their athletes' data — those
athletes keep their own history and simply no longer share it.
- Is CoachLoop a medical device?
- No. CoachLoop presents recovery and training data to support coaching decisions. It does not
diagnose, treat, or prevent any condition. Seek qualified medical advice for health concerns.
Privacy
See our privacy policy for what we collect and why.